Do you have any of these problems
in your hospitals?

Work Problems: Patient Care

• Deliveries of supplies delayed because of improper ordering, i.e. medications, laboratory work, etc.

• Employees don’t know specialties.

• Mix-ups in getting supplies.

• Articles returned by other departments because they were not made right, i.e. masks, gowns, etc.

• Employees have special problems because of changes in techniques.

• Poor planning.

• Employees have difficulty in handling new-type equipment.

• Limited storage space (linen and supplies) not properly used.

• Excessive wear and tear on equipment.

• Extra beds put to accommodate extra patients without extra bedside equipment being supplied.

Safety Problems: Safety to the Patient, the Equipment, the Employee 

• Safety equipment not properly used.

• Poor hospital housekeeping.

• Employees don’t know safety rules.

• Employees don’t know hazards of their jobs.

• Employees get careless.

• Minor injuries or illnesses not reported. 

Quality Problems 

• Inspection standards are not met.

• Too much faulty work.

• Equipment not properly used, i.e., oxygen tents, steam kettles, etc.

• Correct procedures not followed.

• Too much left to inexperienced employee’s judgment.

Personnel Problems

Employees: 

• Leave to go to other hospitals — couldn’t “get the hang” of job, or want more money.

• Lack experience in mechanical things.

• Lack interest in the work - not inspired with the idea of “service.”

• Want transfers — they think they can “make out” better in other positions.

• Claim to have had good experience but don’t “come through.”

• Dawdle or pass the buck — let the other person do it.

• Are instructed the wrong way.

• Get discouraged learning the job.

• Watch the clock.

• Experienced employees difficult to find.